AI software for IT services
AI software for IT service and support companies
Tickets, email and support calls from every client. glarno sorts the requests, ties each to the right contract and drafts the replies. You check and approve.
Email, projects and quotes in one place · Data in the EU · You always approve
The problem
Everything is urgent, and it all arrives at once.
One client says the server is down. Another asks for a quote. A third opens a ticket by email. You jump between things, and just working out what comes first is a job.
Requests arrive by email, phone and chat. Some go unanswered because they get lost. Contracts and SLAs live in your head.
So an important client waits too long and a small job turns into an angry client.
The solution
glarno lines the requests up.
glarno reads incoming requests from email and messages, works out the client and contract and drafts the reply or a recap of the problem.
You see what glarno prepared on your phone, set the priority and tap "Approve". The reply goes out and the job joins the list.
Tickets, email and jobs stay tied to the right client and contract. You see what comes first at once.
How it works
From one email to all done, in three steps
glarno gathers what arrives and prepares the day's actions in a "Today" inbox. You open it, check and approve.
It arrives
An email, a message or a document enters glarno and lands in the Today inbox.
glarno prepares
It reads, works out the client and the job and lines up the right reply or action.
You approve
You look at your phone and tap "Approve". Nothing goes out without your go-ahead.
Why glarno
Why it services choose glarno
Tickets sorted
Requests arrive in one place, tied to the right client and contract.
Clear priorities
glarno suggests what comes first, based on the contract. You confirm.
Replies ready
The client reply or problem recap arrives ready. You approve.
History per client
Every job stays tied to the client. You know what was already done.
Client data in the EU
Data stays in the EU and never trains outside models.
Keep exploring
Go deeper and compare
Frequently asked questions
Answers to the questions you always ask
Does glarno gather tickets from many channels?
Does it account for contracts and SLAs?
Does it work with my ticketing tool?
Is client data safe?
Start today
We show you glarno on a real case of yours
In a few minutes we show you how glarno prepares the work for you. No commitment. Just your real case.